RETURN
We strive to ensure your complete satisfaction with every order. Just like shopping in a physical store, you have the opportunity to evaluate your purchase at home and decide if you’d like to keep it.
- You have the right to cancel your order within 14 days of receipt, no questions asked.
- After canceling your order, you have an additional 14 days to return the product.
- Return shipping costs from your home to our location are the responsibility of the customer. This cost is €6.95 per package.
- If you choose to exercise your right of withdrawal, please return the product to Nomestic along with all delivered accessories and, if reasonably possible, in its original condition and packaging
- Once we receive your returned product in good condition, we will process your refund and credit the order amount (excluding delivery cost) within 14 days of being notified about your return.
- If the product or its packaging is damaged beyond what is necessary for inspection, we may deduct the resulting reduction in value from your refund.
- Please handle the product with care and ensure it is properly packaged when returning it.
Process
- Send an email to support@nomestic.com before initiating the return shipping process to ensure proper handling and assistance.
- Ensure your return is packed securely and properly, ideally using the original packaging.
- Click on the Track & Trace link provided in the most recent email to access the portal.
- Scroll to the bottom of the page to find the link to the returns page.
- Print the shipping label and place it on the shipping box.
- Take your package to a drop-off point of the shipping carrier provided on your return label.