RETURN
We make every effort to fulfill your order to your satisfaction. Of course, just as in a physical store, you will have time at home to assess whether you want to keep the purchase.
1: You have the right to cancel your order up to 14 days after receipt without giving any reason.
2: You have another 14 days after cancellation to return your product.
3: You will then be credited the full order amount including shipping costs.
4: Only the cost of return from your home to the online store is at your own expense. This cost is €6.95 per package.
5: If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging.
6: Upon receipt, we will refund the order amount due within 14 days of notification of your return, provided the product has already been received back in good order.
7: Should the product be damaged or the packaging damaged more than necessary to try the product, we may charge you for this reduction in the value of the product.
8: So handle the product with care and make sure it is properly packaged when returning.
RETURNS
1: Pack the return properly and securely. Use the original packaging.
2: Open the track and trace link in the last email sent to go to the portal.
3: At the bottom of this page you will find a link to the returns page.
4: Report the return and download the shipping label.
5: Print and paste shipping label on shipping box.
6: Go to a delivery point of the shipping party you received a return label from.